Política de privacidad
This Privacy Policy describes how CWC-Luxury (“we”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit our website or make a purchase.
THE PROTECTION OF PERSONAL INFORMATION ACT (POPIA)
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use, and disclose your personal information in accordance with the Protection of Personal Information Act (“POPIA”).
At CWC-Luxury, we are committed to safeguarding your privacy and ensuring that your personal information is collected, used, and stored in a lawful, transparent, and responsible manner.
ABOUT THE COMPANY
CWC-Luxury
We are a luxury fragrance and lifestyle brand dedicated to offering premium products and exceptional service. Protecting your personal information is part of that commitment to excellence.
THE INFORMATION WE COLLECT
We collect and process your personal information primarily to understand your preferences, fulfil your orders, and deliver an elevated customer experience.
This may include:
Contact details (name, phone number, email address, and delivery address)
Order and transaction information
Preferences related to product choices or marketing communications
We collect information directly from you when you provide your details through our website or communication channels. Where applicable, we will indicate which information is mandatory and which is optional.
Website usage data may also be collected through cookies to improve user experience and analyse website performance.
HOW WE USE YOUR INFORMATION
We use your personal information only for the purposes for which it was collected and in accordance with applicable law. Your data may also be retained when required for legal, regulatory, or research purposes.
Examples include:
Processing orders and deliveries
Confirming and verifying your identity
Preventing fraud, money laundering, or other unlawful activities
Conducting customer satisfaction or market research
Maintaining accurate records and audit trails
Complying with legal obligations
DISCLOSURE OF INFORMATION
We may share your personal information with trusted service providers who deliver products or services to you, such as payment processors, couriers, or IT support.
All third-party partners are bound by strict data protection agreements to ensure compliance with POPIA and to maintain the confidentiality and integrity of your personal data.
We may also disclose your information:
When required by law or industry regulations
When necessary to protect our legal rights or interests
INFORMATION SECURITY
We are legally and ethically committed to protecting your personal information. Our systems and security protocols are continuously reviewed to prevent unauthorized access, loss, or misuse of your data.
Where third parties process personal information on our behalf, we require them to maintain the same level of data protection that we hold internally.
YOUR RIGHTS: ACCESS TO INFORMATION
You have the right to request access to the personal information we hold about you. To do so, please contact us through the details available on our website. We may request proof of identity before providing this information.
Please note that, in accordance with the law, a nominal administrative fee may apply for such access requests.
CORRECTION OR DELETION OF INFORMATION
You have the right to request that we update, correct, or delete your personal information. To maintain data accuracy, we encourage you to inform us of any changes to your details.
A valid form of identification may be required to verify your request.
DEFINITION OF PERSONAL INFORMATION
Under the POPI Act, “personal information” refers to data relating to an identifiable, living natural person, and where applicable, an identifiable existing juristic person.
This includes, but is not limited to:
Names, identification numbers, contact information, and addresses
Correspondence sent via electronic or physical means
Financial and transactional details related to your interactions with us
CONTACT US
If you have any questions regarding this Privacy Policy, wish to update or access your information, or wish to withdraw your consent, please contact us via the details provided on our official website.
CWC-Luxury